Client Support

Livestreaming

• Livestream 1.1 Release | September 2020
• Livestream Equipment Setup Options
• Intelivideo Livestream | August 18, 2020

New Features

• What's New Notification
• February Update From Our CEO
• Intelivideo News & Updates
• Star Ratings
• Calendaring
• Gifting Release | November 2020

See all 11 articles

New Client Quick Start

• Creating Collections - Quick Start

Getting Started

• Video Equipment Recommendation
• Where are my videos stored once I upload them?
• Who can access my videos?

Customer Access and Technical Support

• How To Add a Screener
• Purchasing an SSL Certificate
• How To Add a Transaction To a Subscriber's Account
• Playlists on the Android App
• Playlists on the iOS App
• Playlists on the Web

See all 7 articles

Uploading Media and Organizing Content

• How To Upload Media
• How to Create Categories
• Adding Media to a Subscription, Category or Collection

Subscription Center

• New Subscriptions: Creating and Managing
• Subscription Center Home Page
• Subscription Overview - Subscribers and Revenue
• Subscription Center Cancellation Policies
• Processing Subscription Cancellation Requests

Managing Subscribers

• How to Create a new Subscriber Account

Browser & App Supported Versions

• Filtering Strings
• Amazon Fire Mobile & TV Supported Devices
• Supported Browsers for Streaming

General Support

• What Analytics are Available on my Subscribers?
• How do I cancel my Intelivideo account?