Intro: The new cancelation survey captures last minute feedback from members wishing to cancel their subscription. The survey is 4 questions and mandatory for all subscribers wishing to cancel.
If you would like additional information from a survey, we recommend creating an automated email workflow in your CRM linking to a survey of your choice. Please reach out to firstname.lastname@example.org for more information.
1. What was the primary reason for canceling?
- Lack of Content Overall
- Poor Quality Content
- Lack of New Content
- Buffering Issues / Poor Video Performance
- Didn’t Like the Navigation and/or Layout
- No Time
- Too Expensive
2. What could we do to improve our subscription?
3. If we continued to improve our subscription, would you consider re-subscribing?
4. Where did you watch videos? (Check all that apply)
- At Home
- While Traveling
- In Studio/Gym