If you plan on using a custom domain, there are a few steps it takes to obtain that custom domain. We recommend that you use the same domain provider for your On Demand domain as you do for your current website. Purchasing a SSL certificate will mask the .intelivideo part of your domain and ensure that your website is secure for users. I’ve specified who needs to complete each step - CLIENT or INTELIVIDEO
- Decide what you want your On Demand domain to be. We recommend using ondemand.company.com or companyondemand.com. (CLIENT)
- Go to your domain provider and purchase a new 1-year standard SSL certificate. You can purchase a 2-year certificate if you’d like but it’s usually best to start with a 1-year certificate. Please send us the SSL certificate once you’ve completed this step.(CLIENT)
- Fill out the information below and make sure it matches the information in your account and send to your CSM (CLIENT)
- Country Name:
- State or Province Name:
- Locality Name:
- Organization Name:
- Organizational Unit Name:
- Common Name (domain you want to use):
- Email Address:
- We will create a CSR and provide it to you (INTELIVIDEO)
- You will need to apply the CSR under your SSL certificate so that we can connect your site. (CLIENT)
- Let your CSM know once this is done, we will create a CNAME and send it to you. (INTELIVIDEO)
- Log back into your domain provider, select your domain name from the list to access the Domain Settings page. Scroll down to Additional Settings and select Manage DNS. On the DNS Management page, at the bottom of the Records section, click Add. Select CNAME from the Type dropdown. (CLIENT)
- After these steps, the .intelivideo portion of your domain will be masked
This SSL certificate is only good for one year. When the year is coming up, we will remind you to purchase a new SSL certificate and send it to us so there’s no lapse. Your domain provider will also send your reminders to renew. It’s critical that you pay attention to these reminders and renew in a timely manner.
If your domain provider is SquareSpace:
- Squarespace uses an SSL Certificate service called "Let's Encrypt" - these are free certificates that are automatically issued to providers like Squarespace.
- Squarespace doesn't allow for downloading of the SSL certificate and keys from their site.
- This customer will need to go to Go Daddy and buy an SSL certificate for this domain and use the CSR to download it from Go Daddy.
- This is totally fine as you can have hosting with one provider and your SSL Certificate with another.